THE SHORT VERSION
- Kotaku reports that Walmart's customer service email calls the Zelda Edition Switch 2 cancellations "in error" and places an "Exclusive Reservation" item in the affected customer's cart, with 48 hours to check out.据 Kotaku 报道，沃尔玛客服邮件把《塞尔达》主题 Switch 2 的取消称为「错误」，并在受影响用户的购物车里放入一件「Exclusive Reservation」商品，限 48 小时内结账。
- GoNintendo reports a second email that offers a $519 Walmart gift card, the price of the special edition console, though it is not clear whether every cancelled customer receives both messages.GoNintendo 报道了第二封邮件：提供一张 519 美元的沃尔玛礼品卡，正是这款特别版主机的售价；但目前不清楚是否每位被取消订单的用户都会收到两封邮件。
- Both outlets tie the timing to The Legend of Zelda: Ocarina of Time remake, which Kotaku reports arrives on Switch 2 on November 5.两家媒体都把时间点与《塞尔达传说：时之笛》重制版联系起来，Kotaku 报道该作将于 11 月 5 日登陆 Switch 2。
Walmart sent two emails and a 48-hour window沃尔玛发了两封邮件，给出 48 小时
Walmart has started emailing the customers whose Zelda Edition Switch 2 pre-orders were cancelled, and the message treats the cancellations as a mistake. Kotaku reports that the email says the orders were cancelled "in error" and points shoppers to an item called "Exclusive Reservation" in their cart. Checking out with that item reserves the console again, but the same email gives the customer 48 hours to claim it. Kotaku describes the exercise as an attempt at a make good, and one that lasts only a limited time.沃尔玛已开始给《塞尔达》主题 Switch 2 预订被取消的用户发邮件，邮件把这次取消当作一次失误处理。据 Kotaku 报道，邮件称这些订单是「错误」取消的，并引导用户查看购物车中一件名为「Exclusive Reservation」的商品。用这件商品结账就能重新锁定主机，但同一封邮件只给用户 48 小时完成领取。Kotaku 把整套处理描述为一次试图补偿的举动，而且只在有限时间内有效。
GoNintendo describes the same sequence in two parts. The first email lets a customer re-order the console within 48 hours and, in the site's reading, presumably guarantees a place in line. A second email goes further and offers a Walmart gift card worth $519, which GoNintendo notes is the cost of the special edition console. Kotaku quotes the phrase "in error" from the customer service message rather than reproducing the message whole. Neither outlet says whether the 48 hours run from the moment the email arrives or from a fixed date.GoNintendo 把同一套流程拆成两步来描述。第一封邮件允许用户在 48 小时内重新下单，该站推测这相当于保证了排队位置。第二封邮件更进一步，提供一张价值 519 美元的沃尔玛礼品卡；GoNintendo 指出，这正是这款特别版主机的售价。Kotaku 只引用了客服邮件里「错误」这个说法，并未全文刊出这封邮件。两家媒体都没有说明这 48 小时是从邮件抵达时算起，还是从某个固定日期算起。
A gift card equal to the console's price一张等于主机售价的礼品卡
The gift card is the part of the offer that travelled furthest. Kotaku reports that Walmart is including a $519 eGift card "for the inconvenience" in some cases, and it notes that $519 was the original price of the console. Wario64, the deals account that tracked the cancellations, wrote on Bluesky that the card effectively makes the console free, a post Kotaku quotes in its report. The Bluesky post is timestamped 01:27 UTC on 31 October, roughly half an hour before Kotaku published, so the card was public before the outlet confirmed it.礼品卡是这套补偿里传得最远的一环。Kotaku 报道，沃尔玛在部分情况下会附上一张 519 美元的电子礼品卡「以示歉意」，并指出 519 美元正是主机的原价。追踪此事的价格资讯账号 Wario64 在 Bluesky 上写道，这张卡等于让主机免费，Kotaku 在报道中引用了这条帖子。这条 Bluesky 帖子的时间戳是 10 月 31 日 01:27（UTC），比 Kotaku 发稿早约半小时，也就是说礼品卡的消息在该站确认之前就已公开。
Kotaku's own framing is drier. It suggests the card could go toward a Zelda Pro Controller, or groceries, and it presents the card as compensation for the inconvenience rather than a discount on the hardware. GoNintendo reaches the same practical conclusion, writing that a customer whose order was cancelled can now buy the console through Walmart "essentially for free". Neither report says the card carries a condition that ties it to Nintendo hardware.Kotaku 自己的措辞更克制。它建议这张卡可以用来买一支《塞尔达》主题 Pro 手柄，或者买点日用品，并把这张卡描述为对不便的补偿，而不是对硬件的折扣。GoNintendo 得出的实际结论相同：订单被取消的用户现在可以在沃尔玛买到这台主机，「基本上是免费的」。两份报道都没有说这张卡附带只能用于任天堂硬件的条件。
What happened to the pre-orders这些预订到底出了什么事
The cancellations landed just before the console was due to reach buyers. GoNintendo reports that the Legend of Zelda 40th Anniversary Edition Switch 2 went on sale this week and that the launch came with "some major mishaps". The site names Walmart as one of the biggest sources of trouble, and says numerous customers reported orders cancelled shortly before release.取消发生在主机即将送到买家手里之前。GoNintendo 报道，《塞尔达传说》40 周年纪念版 Switch 2 于本周开卖，上市过程伴随「一些重大失误」。该站把沃尔玛列为问题最集中的来源之一，并称大量用户反映订单在发售前不久被取消。
Kotaku writes for the people affected, opening on the "nightmare" of a pre-order cancelled "at the last minute". Neither outlet reports a cause for the cancellations, and neither quotes a Walmart spokesperson explaining them. Kotaku also lists what the themed package contains: a special console, a Pro Controller, a carrying case and a special edition foil game box.Kotaku 的写法面向受影响的人，开篇就用「噩梦」形容预订「在最后一刻」被取消。两家媒体都没有报道取消的原因，也都没有引用沃尔玛发言人的解释。Kotaku 还列出了这套主题套装的内容：一台特别版主机、一支 Pro 手柄、一个收纳包，以及一个特别版烫金游戏盒。
Not every cancelled order gets both emails并非每笔被取消的订单都会收到两封邮件
The two emails are not described as a single package. GoNintendo writes that it is "not entirely clear if all customers are receiving both of these e-mails, or if there's some other behind the scenes selection process". That leaves the $519 card as something a customer may or may not receive, decided by criteria the site could not establish.两封邮件并没有被描述成一份统一方案。GoNintendo 写道，「目前并不完全清楚是所有用户都会收到这两封邮件，还是背后另有一套筛选流程」。也就是说，519 美元的礼品卡属于用户可能收到、也可能收不到的东西，判断标准该站无法确认。
Kotaku uses the same hedge, saying Walmart is throwing the card in "in some cases". For a reader holding a cancellation message, the advice in both reports points the same way: open the mailbox used for the original order, look for the reservation item in the cart, and finish checkout well inside the 48-hour window. The reservation sits in the cart rather than behind an emailed link, which makes the cart the first place Kotaku's description sends a reader.Kotaku 用了同样的限定说法，称沃尔玛是在「部分情况下」附上这张卡。对握着一封取消邮件的读者来说，两份报道给出的建议方向一致：打开当初下单用的邮箱，在购物车里找到那件预约商品，并在 48 小时窗口内尽早完成结账。预约商品放在购物车里，而不是藏在一封邮件的链接后面，因此按 Kotaku 的描述，购物车是读者第一个该看的地方。
The console and the Ocarina of Time remake这台主机和《时之笛》重制版
The hardware is a themed version of Nintendo's new console built around The Legend of Zelda. Kotaku reports that the remake the package is tied to, The Legend of Zelda: Ocarina of Time, arrives on Switch 2 on November 5. That date gives the 48-hour window a second edge, because a reordered console still has to ship.这台硬件是以《塞尔达传说》为主题的新主机特别版。Kotaku 报道，套装所绑定的《塞尔达传说：时之笛》重制版将于 11 月 5 日登陆 Switch 2。这个日期让 48 小时窗口多了一层压力，因为重新下单的主机仍然需要发货。
Kotaku frames the shipping question directly, hoping that any console that has to ship arrives in time for the remake. GoNintendo closes on a similar note, hoping the response signals the end of the supply chain issues behind the cancellations. GoNintendo ties the console to the series' 40th anniversary, which is how the site frames the year of Zelda hardware around the launch. Neither report offers a delivery estimate, and neither says whether cancelled orders move to the front of the queue.Kotaku 直接把发货问题摆出来，希望任何需要发货的主机都能赶在重制版之前送到。GoNintendo 的结尾意思相近，希望这次补救意味着导致取消的供应链问题已经结束。GoNintendo 把这台主机与系列 40 周年联系起来，并以此交代这次发售所处的「塞尔达硬件之年」。两份报道都没有给出配送时间，也没有说明被取消的订单是否会排到队列前面。
What the two reports leave open两篇报道没有回答什么
Three questions stay open. Neither outlet reports how many pre-orders were cancelled, whether Walmart will repeat the offer for later batches, or what happens to a customer who misses the 48-hour window. GoNintendo's "presumably" about a guaranteed place in line is as close as either report comes to describing priority for affected buyers. What the two reports do agree on is the shape of the remedy: an email, a cart item and a deadline.有三个问题仍然悬着。两家媒体都没有报道被取消的预订有多少单、沃尔玛会不会在后续批次重复这套补偿，以及错过 48 小时窗口的用户会怎样。GoNintendo 那句关于保证排队位置的「推测」，是两份报道里最接近描述受影响买家优先级的表述。两份报道真正一致的，是补救的形状：一封邮件、一件购物车商品，加一个截止时间。
The episode also lands in a crowded month for Switch 2 owners. Our report on the Ocarina of Time remake trailer covers what Nintendo has shown of the game, the Ocarina of Time producer's remarks record how the team described the project, and the Xbox Series supply constraint shows how another platform holder is managing hardware shortages this month.这件事也落在一个对 Switch 2 用户来说很拥挤的月份里。本站关于《时之笛》重制版预告片的报道梳理了任天堂公开的画面，《时之笛》制作人的说法记录了团队如何描述这个项目，而Xbox Series 的供货紧张则展示了另一家平台方本月如何应对硬件短缺。
Sources & reporting limits来源与核查范围
Follow Console games to find related stories on your next visit.关注主机游戏，下次访问时阅读相关文章。
